Returning an order for refund or exchange
We thoroughly check the quality of each item before we ship it. In the unlikely event that you receive an item and wish to return it, then we provide a 14 days return option from the day you receive your order. If you are returning goods that are unused, unwashed, in the original packaging and with the sales tags on them, then you will get a full refund within 28 days.
Once we have received the goods we will refund with the original method of payment with the correct amount. You will need to pay for the return postage. Postage will only be refunded if for some reason the goods are faulty.
If you would like to exchange the item bought, please contact us at firstname.lastname@example.org we are happy to exchange items when possible. Once we have received the original item, we will then post the new item. In case of exchanging goods, you are responsible for the costs of returning the items.
Please include a covering letter stating your name, address and order number for us to handle your request quickly.
Please return to NoLu’s registered address:
1 St Helens Mansions
St Helens Parade
We recommend that you use recorded service and keep a proof of postage, as you are responsible for returning the goods back to us.
We reserve the right not to accept goods returned to us that have been worn, washed, damaged, altered or for other similar reasons.
Any freebies should be returned with the order.
Cancelling your order
If you for some reason regret your purchase, and would like to cancel your order. Then you can do this at anytime before we dispatch the order. Write us an email email@example.com, and we will make sure that the order is not sent to you and that your payment will be refunded within 28 days.
If we have already dispatched your order, you will need to follow our return policy as seen above.