FREE post on all orders (orders are being sent less frequently)

Returns

Returning an order for refund or exchange

COVID-19 temporary measurements​ 

NoLu acknowledges that the current health situation can affect the ability to reach a post office and stay safe within the current return policy timeframe. This temporary return policy is in place until further notice.

In the case you need to return an item bought from NoLu, you will need to contact via email within 10 days of receiving the item/s. The items need to be returned unused, unwashed and with sales tags within 30 days of receiving the items.

NoLu will refund the items within 28 days of receiving them if the condition is as described above. Please note that NoLu does not open parcels immediately after receiving them and you will not necessarily receive a notification that the item/s have arrived. You are however welcome to contact NoLu via email for an update. 

Refunds will happen through the initial payment method, return postage will only be refunded in case the item/s are faulty. 

If you would like to exchange the item/s bought, please contact us at contact@nolu.co.uk we are happy to exchange items when possible. Once we have received the original item, we will then post the new item. In case of exchanging goods, you are responsible for the costs of returning the items.

Please write you order number on the parcel for us to handle your request quickly. 

Please return to NoLu’s registered address:

​138 Kingsley Road

Southsea

PO4 8HN

England

We recommend that you use recorded service and keep a proof of postage, as you are responsible for returning the goods back to us. 

We reserve the right not to accept goods returned to us that have been worn, washed, damaged, altered or for other similar reasons.

​Any freebies should be returned with the order. 

Any voucher codes or NoLu Points used to pay the order will not be reinstated.

The covid-19 related return policy applies to all orders purchased from the 21st of March onwards

Return Policy

We thoroughly check the quality of each item before we ship it. In the unlikely event that you receive an item and wish to return it, then we provide a 14 days return option from the day you receive your order. If you are returning goods that are unused, unwashed, in the original packaging and with the sales tags on them, then you will get a full refund within 28 days. 

Once we have received the goods we will refund with the original method of payment with the correct amount. You will need to pay for the return postage. Postage will only be refunded if for some reason the goods are faulty.

If you would like to exchange the item bought, please contact us at contact@nolu.co.uk we are happy to exchange items when possible. Once we have received the original item, we will then post the new item. In case of exchanging goods, you are responsible for the costs of returning the items.

Please include a covering letter stating your name, address and order number for us to handle your request quickly. 

Please return to NoLu’s registered address:

​138 Kingsley Road

Southsea

PO4 8HN

England

We recommend that you use recorded service and send 2nd class and keep a proof of postage, as you are responsible for returning the goods back to us. 

We reserve the right not to accept goods returned to us that have been worn, washed, damaged, altered or for other similar reasons.

​Any freebies should be returned with the order. 

Any voucher codes or NoLu Points used to pay the order will not be reinstated.

Cancelling your order

If you for some reason regret your purchase, and would like to cancel your order. Then you can do this at anytime before we dispatch the order. Write us an email contact@nolu.co.uk, and we will make sure that the order is not sent to you and that your payment will be refunded within 28 days. 

If we have already dispatched your order, you will need to follow our return policy as seen above.