We thoroughly check the quality of each item before we ship it. In the unlikely event that you receive an item and wish to return it, then we provide a 14 days return option from the day you receive your order. If you are returning goods that are unused, unwashed, in the original packaging and with the sales tags on them, then you will get a full refund within 28 days.
Once we have received the goods we will refund with the original method of payment with the correct amount. You will need to pay for the return postage. Postage will only be refunded if for some reason the goods are faulty.
If you would like to exchange the item bought, please contact us at email@example.com we are happy to exchange items when possible. Once we have received the original item, we will then post the new item. In case of exchanging goods, you are responsible for the costs of returning the items.
Please include a covering letter stating your name, address and order number for us to handle your request quickly.
Please return to NoLu’s registered address:
19 Peronne Road
We recommend that you use recorded service and send 2nd class and keep a proof of postage, as you are responsible for returning the goods back to us.
We reserve the right not to accept goods returned to us that have been worn, washed, damaged, altered or for other similar reasons.
Any freebies should be returned with the order.
Any voucher codes or NoLu Points used to pay the order will not be reinstated.
Cancelling your order
If you for some reason regret your purchase, and would like to cancel your order. Then you can do this at anytime before we dispatch the order. Write us an email firstname.lastname@example.org, and we will make sure that the order is not sent to you and that your payment will be refunded within 28 days.
If we have already dispatched your order, you will need to follow our return policy as seen above.
Faulty item and/or wrong item
If you have been so unlucky as to receive items that are either faulty or is the wrong item from what you ordered. Then we apologise deeply and will do our best to rectify. Please send an email to email@example.com with a picture of the item received along with your order number. We will offer to either send you a return label or refund the return postage. If you have received a return label please notice you will have 7 days to return the item/s. If the timeframe surpasses the 7 days from receiving the label, the label will no longer be viable and you will have to pay the return label yourself.
In most cases we will have the correct item for you to ship once we have received the wrongly sent item. If the item is faulty then please return the item for a full refund using the return address above.
PLEASE NOTE, the brand Maxomorra can not be sold to countries outside of Europe, any orders made from outside of Europe will be cancelled without warning. The payment fees will not be refunded. This means that if the purchase is made using PayPal there will be a 1.20% fee of the transaction value, as well as a 0.20$ fixed fee and a 2% international fee on the purchase that will not be refunded. This is due to PayPal policy where fees are no longer refunded on cancelled and/or returned orders. There will be other fees using other payment methods, these fees are also not refunded if an order is cancelled.