Your order will be shipped within 1-4 working days of the payment being cleared, between Monday and Saturday, unless other information is stated on the Home page.
Your order will be shipped using RoyalMail. Delivery times for Standard Shipping to the UK is 2-5 business days, NoLu do not ship orders abroad. If you choose Standard Shipping at the checkout there is no tracking available on the items, only proof of posting. NoLu takes no responsibility for the items once they have been handed over to RoyalMail.
It is possible to choose Signed for postage which provides 2-4 days delivery and a signature is required at delivery in the UK. NoLu takes no responsibilities for any delays with Royal Mail and/or any other delivery force. These timeframes are merely assumptions based on an average.
Buyer will cover shipping costs; all UK purchases over £20 have free Standard Shipping*, orders over £55 offers free signed for postage.
PLEASE NOTE, the brand Maxomorra can not be sold to countries outside of Europe, any orders made from outside of Europe via a forwarding service will be cancelled without warning. The payment fees will not be refunded. This means that if the purchase is made using PayPal there will be a 1.20% fee of the transaction value, as well as a 0.20$ fixed fee and a 2% international fee on the purchase that will not be refunded. This is due to PayPal policy where fees are no longer refunded on cancelled orders.
Please make sure that the address given is the correct address, as we can’t be held responsible if the delivery address is incorrect. Furthermore we can’t be held responsible, if the parcel has been stolen and/or damaged if you have requested the parcel to be left at a safe place and/or with a neighbour.
Orders made from outside of the UK to a forwarding service will be custom to an added VAT and handling fee in their arrival country. Whereas NoLu does not ship abroad directly we take no responsibility for any orders being shipped outside of the uk using a forwarding service.
We will do our very best to get your parcel to you fast and safely, unfortunately some parcels can go missing. Is this the case, please let us know and we will do our very best to help find the missing items.
Should a parcel be returned to us, due to non-collection or wrong address, the parcel can then be sent again against an extra postal fee. We will keep you informed if that should happen.
Orders going to Postal forwarding services (s.a. The Post Lady) will be sent once a week on a Friday.
NoLu uses environmentally friendly paper mailing bags. All products are wrapped in tissue paper made from 100% recycled paper.
*Orders on the brand Uddevalla Barn has a £1 flat rate with no free postage option.