Your order will be shipped within 1-4 working days of the payment being cleared, between Monday and Saturday, unless other information is stated on the Home page. NoLu offers worldwide shipping.
Your order will be shipped using RoyalMail. Delivery times for Standard Shipping to the UK is 2-5 business days, to Europe is 5-7 business days and the rest of the world is 7-9 business days. If you choose Standard Shipping at the checkout there is no tracking available on the items, only proof of posting. NoLu takes no responsibility for the items once they have been handed over to RoyalMail.
It is possible to choose Signed for postage which provides 1-3 days delivery and a signature is required at delivery in the UK. For Europe it takes 5-7 business days, the rest of the world is 7-9 business days.
Buyer will cover shipping costs; all UK purchases over £20 have free Standard Shipping, orders over £55 offers free signed for postage. For our customers in Europe we offer free signed for postage if you purchase for more than £100.
The rest of the world will only be shipped using Signed for Postage. There is free postage on orders over £200
PLEASE NOTE, the brand Maxomorra can not be sold to countries outside of Europe, this is on collections from Autumn A 2021 forward - items produced before this collection will be shipped. All orders made on collections from Autumn A 2021 forward from outside of Europe will be cancelled without warning.
Please note that all orders going abroad without tracking has NO loss and/or damage compensation as per Royal Mail rules. NoLu will only obtain Proof of Posting but will not be able to compensate for any lost or damaged items.
Please make sure that the address given is the correct address, as we can’t be held responsible if the delivery address is incorrect. Payments made via PayPal will be sent to the registered PayPal address. Furthermore we can’t be held responsible, if the parcel has been stolen and/or damaged if you have requested the parcel to be left at a safe place and/or with a neighbour.
Orders made from outside of the UK will be custom to an added VAT and handling fee in their arrival country. If a parcel is refused and therefor returned to NoLu, NoLu will only refund the order value and will deduct the actual postage costs from the refund.
NoLu makes vat declaration forms on all orders going abroad, these will clearly state the content of the parcel for border controls to make accurate charges regarding vat and handling.
We will do our very best to get your parcel to you fast and safely, unfortunately some parcels can go missing in transit. Is this the case, please let us know and we will do our very best to help find the missing items.
Should a parcel be returned to us, due to non-collection or wrong address, the parcel can then be sent again against an extra postal fee. We will keep you informed if that should happen.
NoLu uses environmentally friendly paper mailing bags. All products are wrapped in tissue paper made from 100% recycled paper.