Terms and Conditions for Direct Orders/Top Up Orders
NoLu offers Direct Orders via the Facebook group NoLu Nordic Treats. This gives customers an option to order items that NoLu did not initially offer, or that NoLu have sold out of. The Direct Orders are solely run via the Facebook group and all members of the group can participate in the Direct Orders.
Once you have commented on a Direct Order post and made your request, Admin (Tanja Emanuelsen) will check availability on the requested products. If the products are available Admin will like your picture to signal that the item/s are available and an invoice will be created once an email is provided.
In order for NoLu Nordic Kidswear to order the requested items an email is required. The email will solely be used for the creation of an invoice and communication regarding the order. All orders will be invoiced via PayPal. A PayPal account is not necessary to pay the invoice, invoices can be paid via card or PayPal funds. You are responsible for providing an email to admin.
A 20% non refundable deposit is required to confirm the order. The deposit has to be paid before the order can be processed. 1-2 reminders will be sent before the order will be considered cancelled if the non refundable deposit is not paid. NoLu reserves the rights to cancel orders where there has been no deposit paid within 10 hours. Please note that once the deposit has been paid it will not be refunded.
- If the customer for some reason fails to pay the remaining amount of the invoice, the deposit will not be refunded and the products will become available for purchase for any customer via the website.
- If the customer wants to cancel the order or part of it after the order has been made with the brand in question, the deposit will not be refunded
- If the customer wants to cancel the order or part of it before the order has been made with the brand, the deposit will be refunded in full
- If the customer wants to return the goods, the non refundable deposit will not be refunded.
- The non refundable deposit will be fully refunded if for some reason the goods did not arrive from the brands.
- The non refundable deposit will be fully refunded if the goods are faulty on arrival.
All information regarding the order will be added to the original Facebook post in the group NoLu Nordic Kidswear. This includes when the final order has been made, dispatch notice from the brand and arrival of the products. If Admin needs to contact any customers regarding the order, Admin will tag the customer and send personal messages via facebook. If Admin is unsuccessful in contacting the customer, an email will be sent to the address provided for the PayPal order and/or any additional emails linked to the customer's NoLu Nordic Kidswear account.
All Direct Orders will be sent 1st class on arrival. Once the remaining balance left on the invoice has been paid in full, the items will be sent. Admin will keep you updated on the arrival of the order via the initial post in the Facebook group NoLu Nordic Treats. It can take 5-14 days from your request being made until the items arrive at NoLu. The timeframe depends on each brand and how quickly they process the orders. Once the items has arrived with NoLu, invoice reminders will be sent to all invoices which haven't been paid in full. This is to inform the customer that the items are now ready to be sent once the invoice has been paid. Invoice reminders will be sent out twice, if the payment isn't made the invoice will be considered cancelled.
Admin can change the timeframe on the invoices if needed, please do contact admin for more information.
Payment Plans are available on all Direct Orders. The customer will need to inform Admin that the items are being purchased as a payment plan. A payment plan will typically have 30 days, if the customer has a different timeframe in mind, NoLu is flexible to this. The 20% non refundable deposit will still be required.
NoLu points are not available via Direct Orders under £100. Has the customer ordered for more than £100 on a single Direct Order, the equivalent points can be added to their NoLu account. This will solely happen via request after invoice has been paid in full.
If a customer fails to reply to personal messages and/or emails regarding an invoice and fails to pay in time despite numerous reminders, the order will be cancelled and the customer will no longer be able to order via a Direct Order/Top up with NoLu.